Access to the venue

By Plane
Dubai International Airport is only 10km from DWTC and is the regional hub for air transport with over 150 passenger airlines serving over 200 destinations. Neighbouring Sharjah Airport is a base for regional and international budget airlines and is a 40 minutes’ drive from the city of Dubai. Abu Dhabi International Airport is just over an hour’s drive away and covers comprehensive regional and international services.

By Metro Train
The station ‘Dubai World Trade Centre’ is on the Red Line within Zone 5. Trains run every 7 minutes and with options such as Park and Ride or feeder buses connecting various neighbourhoods to the metro.  Using the metro not only saves you time and reduces traffic on the roads, but also lowers our carbon footprint, which helps us work towards a greener environment.

Station opening times:
• Monday to Thursday: 05:00AM to 01:15AM
• Friday to Saturday: 05:00AM to 02:15AM
• Sunday: 08:00AM to 01:15AM

The metro operational times are subject to change. For further details on Nol Cards and Nol tickets please visit http://www.nol.ae 

By Public Bus
For an up-to-date bus schedule that serves the area around the DWTC please visit the Roads & Transport Authority (RTA) website or call RTA’s call centre on +971 800 9090.

By Taxi
Metered taxis across the city are easy to find, well-regulated, clean and comfortable. Those that prefer to, can opt for ladies-only taxis driven by women. The taxi rank is located next to the ibis hotel at Exhibition Plaza.
More information on Dubai’s taxis can be found on National Taxi and Cars Taxi.

By Car
If you’re travelling by car, DWTC has direct access from the city’s main highway, Sheikh Zayed Road. Within the DWTC complex, take advantage of our extensive multi-storey parking facilities for around 5,000 cars.

Animals
Animals are not permitted during build-up, opening & breakdown periods. However, exceptions may be made for accredited ‘assistance’ animals - please contact the Operations Team in advance for more details or come to the Organiser's Office during the event.

Balloons
The use of helium balloons (Blimps) and toy balloons is not permitted anywhere inside the exhibition halls.

Banking Services
Banks and ATM facilities are available within the DWTC in Concourse 2.

Business Centre
Desco Printing is located in concourse 1 between exhibitions hall 2 and 3. Contact DESCO on +971 (0) 4 223 4277 or visit www.descoonline.com 

Children 
Local Authority regulations prohibit the presence of children under 16 in the halls during build up, event days and breakdown.  The exhibition is a trade event, and the nature of the exhibits will reflect this, as such it is not a suitable environment for children. There are no childcare facilities at this event.  

Damage & Theft
Please ensure that all valuables are kept safe at all times. The Organisers have a dedicated and experienced security contractor who will ensure the security of the event as a whole, however it is the exhibitors' responsibility to ensure the safety of valuables during all periods of the event. In particular laptops, mobile phones and other electronic items are attractive to thieves and therefore please pay particular attention to the security of these items.

The Organisers and the venue DWTC will not be held responsible for any loss or damage to stands or exhibits.

In the event of a theft or damage, we must ask you to report all incidents to the Organiser's Office and to the Police within 24 hours of the incident occurring or coming to light.

Dilapidations
Exhibitors and their contractors are advised that no fixings, alteration or damage must be made to any part of the permanent premises, except by DWTC’s own staff. Any damage to walls, columns, floor, shell schemes, hired accessories or other parts of the premises will be charged to exhibitors and you should be aware that costs for this are likely to be substantial. Please ensure that any contractors that you employ are aware of this as well as those connected to your presence at the show as any costs incurred will be levied directly to you.

Disabled Facilities 
The exhibition hall, meeting rooms and public areas will have disabled access.  There are also disabled toilets on site which are clearly signposted. An allocation of parking bays will be reserved for disabled drivers, please note that parking passes are still required for access to these bays. For further information please contact the Operations Team. Visitor wheelchairs are available from the Emergency Medical Services Centre and are subject to availability.

Draw / Raffle Draw
Exhibitors wishing to perform a raffle draw must the venue draw application form before the event, at least 2weeks prior. The permission to hold any Raffles must be obtained directly from DED, irrespective of the value of the prizes. Please contact the show operations team for details and assistance.

Fire Appliances and Information 
The venue will be providing fire patrols during all phases of the event. Fire extinguishers of approved pattern and capacity can be found at various locations around the site according to the risk involved. Instructions will also be supplied, please locate your nearest extinguisher. Exhibitors will be given instructions regarding fire, emergency and accident procedures prior to the show opening, please ensure all personnel read these carefully. 

Fire Exits and Extinguishers / Fire Hose points must never be blocked. 
No paint or paint thinner can be placed near the electrical distribution boxes. 

Empty cartons/boxes, stand materials and combustible waste must be disposed of and not stored behind stands.

Download the venue Emergency Procedures and Evacuation Plan.

First Aid Services
DWTC maintains a safe and healthy environment for everyone on their premises at all times, provided by their dedicated Emergency Medical Services (EMS) division. Their professionally certified and highly skilled medical team provides rapid emergency response, from immediate care for trauma, injuries and medical conditions, to speedy hospital transport.

During large events, our EMS station is located in the main concourse between Halls 4 and 5, near the Visitor Information Desk by Exhibition Gate entrance and depending on the scale of the exhibition, the Za’abeel Concourse.

Operating hours: The EMS team is available from 08:00 to 22:00 during build-up and tear-down. During event days, this service is operational from 1 hour prior to the start of the event to 1 hour after the event closes. 

Contact details: If you need assistance during your time at DWTC, please call +971 4 306 4040 to speak to the on-duty medic or call Command Control Centre on +971 4 306 4600 / +971 4 308 6212 for assistance. If you have no telephone, you can speak to the nearest member of the security staff, who will assist you.

Hospital Information: For insured patients who choose to go to a private hospital, the nearest one is the American Hospital (Tel: +971 4 377 6699). Patients who wish to be brought to a private facility will have to coordinate with said hospital to ensure they will accept the case / patient. A transportation fee will be applicable.

The nearest government trauma centre is the Rashid Trauma Centre which is about 7-10 minutes from the venue subject to traffic conditions.

Medical patients via ambulance (those who aren’t emergency cases) are normally taken to Dubai Hospital in Deira which is 10 – 15 minutes away.

Emergency cases to government hospitals are transferred free of charge.

Hospital	Area	Contact Number	Address	Remarks
Rashid Trauma Centre / Rashid Hospital	Bur Dubai	+971 4 219 1000	P.O. Box 4545, Dubai, UAE Oud Metha Road, Umm Hurair Second	Trauma / Medical
Dubai Hospital	Deira	+971 4 219 5000	P.O. Box 4545, Dubai,  UAE Al Khaleej Road	Medical / Trauma
Al Baraha Hospital	Deira	+971 4 271 0000	P.O. Box 22241, Dubai,  UAE Al Khaleej Road	Medical / Trauma

Floor Loading Restrictions
The hall floors are concrete covered with carpet. Please contact the operations team with details of heavy exhibits, as special arrangements may need to be made. The exhibition hall and site floor must not be damaged in any way. There is a maximum distributed weight loading of 350 kgs per m2. If you are exhibiting any heavy items please inform the operations team as soon as possible to arrange delivery.

General Rules
The Organisers and their official contractors reserve the right to prohibit the use of any material or process that they consider to be contrary to health, safety and welfare of the event as a whole. Likewise, we expressly prohibit the use or display of any material or process that we consider contrary to the overall good or that they consider might bring the good name of the event into disrepute. Where actions or omissions by exhibitors, contractors or their agents are considered to be detrimental to the event as a whole (e.g. failure to complete stand construction in the given time or failure to remove said exhibition stand). The Organisers or their appointed contractor reserve the right to take such remedial action that they consider to be necessary (e.g. alteration or termination of the stand building process or removal and disposal of any remaining stand elements without liability) and all costs associated with this will be passed on to the exhibitor. The Organisers reserve the right to make any amendments, additions or deletions to these Technical Guidelines as they may consider necessary from time-to-time or that they feel appropriate and affirm that these Technical Guidelines and any such changes form part of exhibitors' and sponsors' contractual obligations. 

The Organisers have issued these guidelines for attending MRO ME & AIME in order that all exhibitors at the show will have optimum opportunities to present their exhibits, attract attendees and interested parties to visit their stands. 

These guidelines are binding upon all exhibitors. Please note that it may be necessary to make amendments, revisions or other alterations to these Rules, Regulations and Guidelines. 

• The organizers' incorporate safety regulations that are intended to provide a high degree of health, safety and welfare for all persons involved with the event.
• The Building Provisions, Fire Protection Regulations and other Safety Regulations involved have been coordinated with the responsible agencies of DWTC.
• As part of your contract to exhibit at the event, you should be aware that checking systems are in place and it is vital that you implement all of the measures in this manual at all times.  Furthermore, the applicable legal regulations, as amended from time-to-time, must be observed at all times.
• Please note that The Organisers reserve the right to prohibit the opening of an exhibition stand or commencement of an event if defects previously identified, or of immediate concern, have not been remedied by the start of the event.
• The Organisers retain the right to issue further or amend existing safety regulations and stand construction standards at any time.
• Forms for ordering services will be accessible online and must be completed in good time – please note that many contactors may charge an increased rate for late submission (i.e., after the highlighted deadline) or that certain services may no longer be available unless ordered on time. The Organisers cannot take any responsibility where late ordering results in any of the above.
• These Technical Guidelines must be forwarded to all your contractors without delay.

Smoking Policy
Smoking is strictly prohibited throughout the halls. There will be a smoke free policy implemented during all stages of the exhibition. There will be designated smoking areas outside at the back of the venue.

For further information about the venue, please contact DWTC or the show operations team for assistance.